Refund Policy Overview
At IPTV USA HUB, we stand behind the quality of our premium IPTV subscription service. We offer a 7-day money-back guarantee on all new subscriptions, because we are confident that once you experience our 4K UHD streaming with 25,000+ channels and zero buffering, you will love it.
This Refund Policy applies to all IPTV subscription plans available at iptvusahub.com for customers in the United States. Please read it carefully before subscribing.
Before opening any payment dispute or chargeback: Please contact our support team via WhatsApp +212618931089 first. We resolve 98% of issues within 24 hours and are always happy to help.
Refund Eligibility
You are eligible to request a full refund if:
Within 7 Days
Request submitted within 7 calendar days of your initial subscription purchase.
First Subscription
Applies to first-time subscribers. Renewal refunds are handled case-by-case.
Service Not Working
Documented technical failures that our team cannot resolve within 48 hours.
Wrong Charge
Accidental duplicate payment or incorrect billing amount.
Trial Policy
IPTV USA HUB offers a free 24-hour trial for new users before committing to a full subscription. We strongly encourage all new customers to test the service during the trial period to ensure compatibility with their devices and internet connection.
- The free trial provides full access to all channels and features
- No payment information is required to activate the trial
- The trial is available once per household/IP address
- After the trial period, you may subscribe to any available IPTV plan
By subscribing after the trial, you acknowledge that you have tested the service and it functioned as expected on your devices. This reduces the likelihood of needing a refund after purchase.
Conditions Where Refunds Are Not Available
Refund requests will be denied in the following circumstances:
After 7 Days
Requests submitted more than 7 days after the subscription start date.
Terms Violations
Accounts terminated due to violation of our Terms and Conditions.
Device Incompatibility
Issues caused by your device not meeting minimum requirements after a trial was available.
ISP Issues
Streaming problems caused by your internet service provider's limitations.
Abused Accounts
Accounts used for commercial streaming or credential sharing outside the household.
Renewals
Subscription renewals are generally non-refundable unless there is a documented service failure.
Technical Issue Handling
If you experience technical difficulties with your IPTV subscription, please follow these steps before requesting a refund:
- Contact our 24/7 support team via WhatsApp +212618931089 with a description of the issue
- Our technical team will attempt to resolve the issue within 2–4 hours
- If the issue persists for more than 48 hours and is confirmed to be on our end, you are eligible for either a full refund or a subscription extension at your choice
Before contacting support, please check: your internet speed (minimum 25 Mbps for 4K), your VPN settings (try disabling), and whether other streaming services work on your device.
How to Request a Refund
To request a refund for your IPTV subscription, follow these simple steps:
Contact Support
Reach out via WhatsApp (+212618931089) or email (support@iptvusahub.com) within 7 days of purchase.
Provide Your Details
Share your registered email, order ID, and a brief description of the reason for the refund request.
Allow Technical Review
Our team will review your request and attempt to resolve any technical issues before processing the refund.
Refund Confirmation
If approved, your refund will be processed within 3–7 business days to your original payment method.
Refund Processing & Timelines
- Credit/Debit Cards (Visa, Mastercard, Amex): 3–7 business days
- PayPal: 1–3 business days
- Apple Pay / Google Pay: 3–5 business days
- Cryptocurrency: Refunds issued in USDT or the equivalent USD value at the time of refund within 5 business days
Processing times may vary depending on your financial institution. If you have not received your refund after 10 business days, please contact your bank before reaching out to us.
Subscription Cancellation Policy
You may cancel your IPTV subscription at any time:
- Cancellations take effect at the end of the current billing period
- You retain full access to the service until the expiry date
- Cancellations within the 7-day window are eligible for a full refund
- Cancellations after 7 days do not result in a prorated refund for unused days
- To cancel, contact support via WhatsApp +212618931089 or email
Fraud Protection & Chargeback Policy
IPTV USA HUB takes fraudulent activity extremely seriously. We monitor all transactions and subscription activity for signs of abuse.
Important: Filing a chargeback or payment dispute with your bank or payment processor without first contacting our support team is considered a breach of this agreement. We will provide complete transaction evidence to payment processors and reserve the right to permanently blacklist the associated payment method and IP address.
If you believe you have been fraudulently charged, please:
- Contact us immediately at WhatsApp +212618931089
- We will investigate and process a refund within 24 hours if fraud is confirmed
- Do not open a chargeback before speaking with us — we can resolve legitimate issues faster
Contact Support
Our team is available 24/7, 365 days a year to assist with refund requests and billing issues:
- WhatsApp: +212618931089 (fastest response)
- Email: support@iptvusahub.com
- Website: iptvusahub.com/contact
Need a refund? We'll sort it out.
Don't open a dispute — message us first. We respond in under 90 seconds and resolve 98% of issues the same day.